Privacy Policy

This Privacy Policy explains how Sober Coach Polly collects, uses, and protects your personal data when you use our website.

What Data Do We Collect?

We collect the following personal data:

Personal identification information (e.g., name, email address, phone number)
Postal address information (in certain cases)

How Do We Collect Your Data?

You directly provide most of the data we collect when you:

Register online or place an order for our products or services
Voluntarily complete a customer survey or provide feedback via message boards or email
Use or view our website through your browser’s cookies

We may also receive your data indirectly if you purchase a service or product via one of our payment providers.

How Do We Use Your Data?

We collect and use your data to:

Process your orders and manage your account
Provide services via email, Zoom, or WhatsApp
Send special offers on other products and services we think may be useful to you

When processing orders, we may share your data with credit reference agencies to prevent fraudulent purchases.

How Do We Store Your Data?

We have implemented security measures to prevent unauthorized access, loss, alteration, or disclosure of your personal data. Access is limited to employees, agents, contractors, and other third parties who have a business need to know.

Your data will be retained only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting obligations.

Marketing

We may send you marketing communications about products and services we believe will be beneficial to you. If you have agreed to receive marketing, you can opt out at any time.

To stop receiving marketing communications, contact us at hello@sobercoachpolly.com.

Your Data Protection Rights

You have the right to:

Access – Request copies of your personal data (a small fee may apply).
Rectification – Request corrections to inaccurate or incomplete data.
Erasure – Request deletion of your personal data under certain conditions.
Restrict Processing – Request limitations on data processing under certain conditions.
Object to Processing – Object to our processing of your data under certain conditions.
Data Portability – Request that your data be transferred to another organization or to you under certain conditions.

We will respond to your request within one month. To exercise any of these rights, contact hello@sobercoachpolly.com.

Cookies are small text files placed on your computer to collect standard internet log and visitor behavior information. When you visit our website, we may collect data automatically through cookies.

For more information, visit allaboutcookies.org.

How Do We Use Cookies?

We use cookies to:

Keep you signed in
Understand how you use our website
Remember the contents of your shopping basket

Privacy Policies of Other Websites

Our website may contain links to external sites. Our privacy policy applies only to our website, so if you click on a link to another site, please review their privacy policy.

Changes to Our Privacy Policy

We regularly review our privacy policy and update this webpage accordingly.

How to Contact Us

If you have any questions about our privacy policy or the data we hold on you, or if you would like to exercise your data protection rights, please contact us at:

Email: hello@sobercoachpolly.com

How to Contact the Appropriate Authority

If you wish to report a complaint or believe we have not addressed your concerns satisfactorily, you may contact the Information Commissioner’s Office.